Intercom / EPABX Solutions

Analog systems have supported businesses for decades. Built on standard copper wire and POTS (plain old telephone service) phones, they are reliable, boast good voice quality, and have the basic features you might find in a typical home phone such as hold, mute, redial, and speed dial. They may also be able to transfer calls between extensions.

But their features end there. Because of their simplicity and limited potential for expansion, they are relatively inexpensive to purchase. However, analog systems, because they use less-modular hardware can be expensive to support, configure, and upgrade. For example, changing the location of an extension requires rewiring a punchboard by a professional.

Buying analog is cheaper in the short-term, but will lock you in to a closed system that requires adapters to integrate with common applications such as VoIP and

Digital telephone systems are more modern. Digital PBXs are designed with a proprietary bus structure for adding features and capabilities. Boards are added to the cabinets for analog, digital, or IP phones. Features such as music on hold, VoIP integration, and alarm systems can be supported with modular add-on boards.

Today, most digital systems, even if they use proprietary hardware or protocol, offer an IP interface on the controller. The IP interface might allow unified messaging features such as voicemail delivery to email, fax delivery to email, voicemail transcription to SMS, click to dial, and a desktop client.

These systems are considered “hybrid PBXs” because they use a combination of proprietary digital hardware and standards-based IP networking. A fully modern digital PBX is 100% IP and software-based.

Hybrid Epabx systems are many benefits of using a hybrid IP-PBX system for your business. First, hybrid IP-PBX systems are much more scalable than traditional telephone systems. They can easily be expanded to accommodate a growing business. Second, hybrid IP-PBX systems are more flexible and offer a more comprehensive range of features than traditional telephone systems.

 Third, hybrid IP-PBX systems are less expensive to maintain than traditional telephone systems. Fourth, hybrid IP-PBX systems are easier to install and require less user training than traditional telephone systems. Finally, hybrid IP-PBX systems offer better call quality and reliability than traditional telephone systems.